We recognise that your privacy is very important to you and that you have a right to control your personal information. Our policy for dealing with any personal information that you might disclose to us while visiting this website is explained below.
nevenka complies with the Privacy Act 1988 and any code approved by the privacy commissioner under section 18DD of the Act. This includes the National Privacy Principles introduced on 21 December 2001.
The amount of information we collect about you depends on how you use the website and whether you choose to give us any information about yourself by becoming a registered nevenka user or subscribing to our e-newsletters and SMS updates. This information includes your identifiers such as name, address, email address and phone number. nevenka may use your personal information to:
- send you direct marketing material by email, telephone, SMS or post; and
- compile a consumer profile about you to enable nevenka to better serve you.
You must opt in to receive these communications, but if you change your mind, you may opt out of receiving all marketing information from us at any time. You can do this by replying STOP or clicking the unsubscribe link (where available and as applicable) in one of our messages. You can also email us at email@example.com to request us to remove you.
When you make a purchase either on our website or in our store, or when you contact us by phone, email, WhatsApp, brand social accounts, we collect your identifiers, inferences from this category of information, and any other information you share with us. This information includes your name, account name (if you create an account with us), email address, address, phone number, financial information, like your credit card number or debit card number you’ve used in a transaction with us, commercial information, like products you purchased, considered, or viewed on our website or in our store.
We collect this information so that we may:
- Communicate with you and receive, process, confirm, send, and track your order
- Provide you with an optimised customer experience
- Communicate with you regarding new products, gifts, events and offers by email, telephone or SMS
- Safeguard against fraudulent purchasing activity
- Communicate with you concerning your questions, comments, or concerns
- Troubleshoot where necessary, diagnose technical and service problems, and address any issues you have with our website or services
- Provide personalised client services support
- Process returns.
If you visit this website to read or download information, we will record your server address, domain name, the date and time of your visit and the information downloaded. This information is used for statistical and site development purposes only.
nevenka will take all responsible steps to make sure that the personal information that we collect or use is accurate, complete and up to date. nevenka international pty ltd may contact you from time to time to check that our information is accurate and up to date.
We do not give out information about our customers and your personal details are protected by your user name and password and our secure servers. When you give us your credit card details, they are encrypted for additional security.
We endeavour to take all reasonable steps to keep secure any information, which we hold about you, and to keep this information accurate and up-to-date. Your information is stored in secure servers that are protected in secure facilities. However, we are not responsible for events arising from unauthorised access to your personal information.
You can also play an important role in keeping your personal information secure, by maintaining confidentiality of any user name, password, profile and accounts used on the website. Please advise us immediately if there is any unauthorised use of your user name, password, profile or accounts by any other Internet user or any other breach of security. To ensure ongoing privacy we recommend you change your password from time to time, and never give your password to anyone.
nevenka uses two types of cookies on this website. These are session cookies and permanent cookies.
Session cookies are only used to let our site know that you are the same person wherever you go on our site during a session. For example, if you put a product in your shopping bag and go to check out, we need to know that it is you on the check out page and you have ordered that product.
Upon closing your browser the session cookie set by this website is destroyed and no personal information is maintained which might identify you should you visit our website at a later date.
Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.
To enable nevenka to recognise each time your browser visits the nevenka website it downloads a cookie onto your hard drive.
Through the use of the cookie nevenka is able to:
(a) recognise your browser each time it visits our site; and
(b) track which pages you visit while at our site. We recognise that your privacy is very important to you and that you have a right to control your personal information. Our policy for dealing with any personal information that you might disclose to us while visiting this website is explained below.
Changes in our policy
If you have a complaint about breaches of this privacy statement, please contact nevenka international pty ltd on the details provided below. nevenka will investigate your complaint with reference to part 5 of The Privacy Act.
If you have any questions or comments about our privacy practices, you can contact us at:
nevenka international pty ltd
nevenka head office
17 Chessell Street
Telephone: +61 (0)450 958 073